Refund policy

All products are sold as advertised, please ensure the description is read thoroughly.

 

Refunds/Credit will not be issued if consumer is at fault: purchased incorrect part, changed their mind or did not read description details/view images thoroughly.

No guarantee on electrical goods/parts.

 

To be eligible for a return/credit, your item must be in the same condition that you received it, unworn or unused, in its original packaging and within 7 days. 

To start a return, you can contact us at mmd@tc.co.za or WhatsApp 076 352 7865. Please note that returns will need to be sent back to our shop at consumers own cost and a 20% handling fee will be charged on the price of the part, delivery costs will NOT be refunded. 

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. 

PLEASE NOTE: The handling fee is charged whether courier has collected/delivered the part yet or not as it is to compensate for time spent sourcing, preparing, packaging and arranging courier for the order, during which we could have been assisting other paying customers.

 

Approved Refunds
If approved, you’ll be refunded within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 5 business days have passed since we’ve approved your return, please contact us.

PLEASE NOTE: Refunds will not be immediate payments. 

 

Thank you for understanding & please contact us if you have any other queries.